Terms & Conditions

GENERAL TERMS AND CONDITIONS OF E-SHOP


Please READ CAREFULLY AND FULLY this Agreement agreeing to the Terms and Conditions before using this site.


With each of your actions, constituting direct or indirect use of the content of this site, you confirm your will to accept and bind to the provisions of this agreement and the General Terms and Conditions set forth in it, under which the relationship between you and "Duality Genesis" Ltd. is subject to settlement of this agreement in its form at the time of use of the site.


In the event that you do not agree with the General Terms and Conditions set out here or do not wish to be bound by them, you should not continue to use this Site.


SUBJECT

            These General Terms and Conditions govern the relationship between the users of the electronic (internet) pages and services located on the domain www.ortezi.com and apply to individual customers who have access to the website.

            For the clients, legal entities, using the services and the products offered on the Site, the General Terms and Conditions are of informative character, as the terms of the contracts concluded with commercial companies are agreed individually with the seller.

           

            You agree to abide by all the provisions of these Terms and Conditions when using the Site.


SELLER DATA 

            Duality Genesis Ltd., UIC 206009773, with registered office and address of management: Plovdiv, 48 Yanko Sakazov Str., Administers and manages the site www.ortezi.com - an online store offering the conclusion of a distance sales contract under these General Terms and Conditions.


            You can contact "Duality Genesis" Ltd. as follows:

(1) by phone: (+359) 876-117-757

(2) by email: info@ortezi.com;

(3) by letter to the address: Plovdiv, 48 Yanko Sakazov Str

(4) through the contact form on the Site;

GENERAL

           The general conditions of "Duality Genesis" Ltd. are mandatory for all users and customers of the Site.

            Any use of the Site means that you have carefully read the General Terms and Conditions and have agreed to abide by them unconditionally.

            The General Terms and Conditions may be changed unilaterally by Duality Genesis Ltd. at any time by updating them. These changes take effect immediately and are mandatory for all customers and users of the Site.

           "Duality Genesis" Ltd. has the right to make changes to the terms of use at any time at its discretion or if they are imposed by virtue of an enacted law.

In any case of change of the General Terms and Conditions, "Duality Genesis" Ltd. informs its customers and users by publishing the changes on the Site. In this sense, you as users have an obligation to make inquiries about possible changes to the general conditions of the website each time you use it.

            If any of the provisions of these General Terms of Use of the Site prove to be invalid or inapplicable, regardless of the reason for this, it does not entail the invalidity or inapplicability of the other provisions.

Duality Genesis Ltd. makes serious efforts to maintain the accuracy of the information presented on the Site. 

            The characteristics or prices of the products described on the Site may be changed at any time. Due to technical reasons, they may contain errors, for which "Duality Genesis" Ltd. apologizes in advance to its users and customers.


SIGNING A CONTRACT

Making an order

            The User declares his desire to order / purchase goods / through the Site by placing an order electronically, as this is possible with or without a profile registered on the Site. There is no obstacle to place an order by phone, and in your case you will receive an e-mail at the e-mail address specified by you. After confirming the General Terms and Conditions, your order will be considered completed.

            The user has the right, if he has reached 18 years of age, to order all goods and services listed on the Site, unless they are available and only if by law the user is able to enter into binding contracts.

When placing an order through the Site, the User has the right to choose the type and model of goods and their quantity, according to the options offered on the Site. The system may require you to select other features (such as color) if the selected products are in different variations.

           Once you have selected the products you want from the website, as well as their quantity, you should click on the "Order" button.

           Before completing the order you will be given the opportunity to choose the method of payment and delivery terms. You will also be required to provide data without which it is not possible to perform the contract.

Such details are usually names, delivery address, telephone and e-mail address, as well as invoice details - if required.

           Before completing an order, the Customer should make sure that he orders from a specifically selected product from the category of interest.

Confirm the order

           The site will send a notification to the user for registration of the Order in his system, which does not make sense to accept, confirm or undertake a commitment to its implementation, but only confirmation of the order received.

           The notification for acceptance and undertaking to fulfill the order is made by a courier, when the goods have already been delivered to him by the seller. In this case the courier acts on behalf of "Duality Genesis" Ltd. At its discretion, the trader may notify the consumer by email or by phone.

Until the moment of notification, the Seller has the right not to deliver part or all of the goods or not to perform part or all of the services of the order for various objective reasons, including but not limited to depletion of their stock. In all cases, the Site notifies the Client by e-mail or telephone. In this situation, the sole responsibility of the seller is to return any pre-received price of the product or service.

Entry into force of the contract

           The distance sales contract between the Seller and the Customer is considered concluded at the time of receipt by the Customer of a notification from the courier that the goods are ready for delivery to the address specified by the Customer. In cases where the Seller has chosen to notify the Customer, the contract is considered concluded from the moment of receipt by e-mail and / or SMS sent to his phone to notify that the Goods from the Order are ready for shipment or the Service may be provided.

The sales contract concluded between the Customer and the Seller consists of these General Terms and Conditions and any additional agreements between the Seller and the Buyer.

ONLINE SALES POLICY

            Access to the Site for the purpose of order registration is allowed to any customer. If desired, registration can be performed by the Client on the Site.

            The Site reserves the right in its sole discretion to restrict the access of any customer to the execution of an Order and / or to any of the possible payment methods, if it deems that this would be to the detriment of the Site or the Seller in any way. In this situation, the only right of the Customer is to contact the Seller through the contact form to be informed about the reasons that led to the application of the above measures.

The site is not liable for any damages that the customer has suffered or may suffer as a result of this decision, regardless of its correctness or validity.

           The Client has the right to publish opinions about goods, as well as to contact the Site at the addresses indicated in the "Contacts" section. Posts or messages that contain obscene words or inappropriate vocabulary will be removed from the Site or ignored.

Communication with the Seller can be done through direct contact with him at the addresses listed in the "Contacts" section. 

            All prices of the goods on the Site are final, announced in BGN (BGN) including VAT and all other taxes or fees required by law.

           In the case of online or bank payments, the seller is not responsible for any costs related to fees, commissions or other additional payments made by the buyer or his bank in connection with the transaction itself, and in the cases of currency exchange applied by the bank that issued the card to the client in the cases where the currency is different from BGN.

Payment by card to the Site is accepted as an international payment by banks in Bulgaria and according to their rules for working with cards and card payments in this type of transaction, some banks charge additional fees. The costs associated with such payments are solely at the expense of the buyer. Therefore, the Site recommends that its customers consult their bank for any additional fees that may be charged to them for online payments or those through a bank for products sold by the Site.

The Client undertakes and is responsible for all data provided to the Site in connection with the order to be true, complete and accurate as of the date of sending the order.

            By sending the order, the Client allows "Duality Genesis" Ltd. to contact him in any possible way, when necessary in connection with the order or the contract.

            The seller has the right to refuse to fulfill (cancel) the order made by the customer / user, for which he should notify the customer / user.

Cancellation of the order does not entail any liability or subsequent obligation of either party to the other in connection with it and accordingly neither of them has the right to seek compensation from the other for its cancellation in the following cases:

• non-acceptance by the issuing bank of the client / user of the transaction for online payment;

• carrying out the money transaction, which does not lead to the receipt of funds on the seller's account for online payments;

• the data provided by the client / user in the Platform are incomplete and / or incorrect.

RIGHT OF REFUSAL 

Term of right of withdrawal

           Within 14 days / fourteen days / from receipt of the goods, the Customer has the right to notify the Seller that he refuses to order the goods from the Site, without stating a reason or motive for this and without paying penalties or other compensations to the Seller, in addition to the cost of returning the goods (when ordering goods). The Customer / User also owes the Seller compensation in cases where, having exercised the right of withdrawal, he has returned a product ordered from the Site, which is damaged and the damage is not due to the normal testing of the product.

Notification of refusal

The notification by the Client that he withdraws from the contract should be done in time in one of the following ways:

▪ by calling the telephone numbers for contact with the Seller;

▪ by email to the e-mail address of the Seller in free text;

▪ by letter with return receipt to the address of the Seller in free text;

▪ by filling in and sending to the Seller a Standard Withdrawal Form in the form indicated below;

          The customer may, but is not required to, use the Standard Model Withdrawal Form as follows:


To Duality Genesis Ltd., UIC 206009773, with registered office and address of management: Plovdiv, 48 Yanko Sakazov Str.,

E-mail: info@ortezi.com,

tel. (+359) 876-117-757

Address for sending the form: Plovdiv, 48 Yanko Sakazov Str

STANDARD WITHDRAWAL EXERCISE FORM 

            I hereby announce that I am withdrawing from the contract I have concluded for the purchase of the following goods:

            Article: ……………………………………… / type of product / article number /

            The goods were ordered on ………………… ........ / indicate the date of the order /

            The goods were received on ………………… ....... / indicate the date of delivery /

            The goods are ordered by ……………………… / three names of the customer /

            town / with ………………………………………… ... / address of the client /

            E-mail and contact phone: .............................

I would like you to refund the amount I paid for the goods and their delivery by bank transfer / otherwise, with the following data:

• IBAN: ………………………………………… ..........

• At the bank: ………………………………………… ...

• Holder: ………………………………………… ........

•                     Something else: ............................................... ............................

            ……………………………. ……………………………. .... / Date /

            .................................................. ........................ / Client's signature /

            Sign only if you are submitting this form on paper.

Return of goods

           In case of refusal to order goods from the Site, the Customer shall, within 14 days of notification of withdrawal from the order, return the product together with the invoice issued by Duality Genesis Ltd. and or a receipt issued by the Seller.

            When returning the product, the Customer must indicate to the postal operator that he wants the service "Inspection of the goods" from the recipient, as our department checks the condition of the goods before accepting them back.

            The return of the goods is at the expense of the Client.

Justification of the refusal

           The right of withdrawal will be respected by "Duality Genesis" Ltd. only if, in addition to compliance with the withdrawal period and return, the actual return of the product and or accessories and accessories to it in full, together with the receipt and or invoice for the sale and acceptance of the cost of return, the Buyer ensures the return of the product / products in his / their original packaging, there are no traces of use on the product / products, the product / products or packaging are not damaged more than usual, dirty, etc. and are not removed labels .

Refund of amount paid

            The Site undertakes to refund the price paid under the contract concluded at a distance from which the Customer has withdrawn, within 14 (fourteen) days from the date on which the latter returned the Product or from the date of providing proof of return by of the Client, which moment occurred earlier. In case of exercised right to refuse order of services, the term for return of the amounts paid by the Client is 14 / fourteen / days from the date of notifying the Seller of the right of refusal.

INTELLECTUAL PROPERTY 

           All content present on the Site, namely - the logo, along with the figures and text contained therein, inscriptions and images, the content of the General Terms, are the property of "Dualiti Genesis" Ltd. or third parties, of which "Dualiti Genesis" Ltd. has received consent for reproduction.

           Duality Genesis Ltd. reserves all rights to the intellectual property related in any way to the Site.

Certain products displayed on the Site have their own, specific and unique design, owned by Duality Genesis Ltd., which is subject to copyright and intellectual property.

           Users may use the content of the site only for the purposes of purchase and sale. The use of the content for purposes other than those set out in the General Terms and Conditions is considered a violation of these General Terms and Conditions of the Site, as well as a violation of intellectual property owned by "Duality Genesis" Ltd.

PUBLISHING A COMMENT. QUESTIONS AND ANSWERS

           The writing of comments, questions and answers can be done by the Client, in the comments section. Written statements can be both positive and negative and must relate to the characteristics and use of a product.

           Each Client, at the moment of publishing a comment / question / answer in the indicated sections, is obliged to observe the following rules:

• refer only to the characteristics and / or use of a particular product, avoiding information related to aspects that may change (eg price or promotional offers);

• to use only Bulgarian language and to write in Cyrillic.

• use an appropriate statement that does not contain offensive expressions or that may affect the rights of a third party;

• to make sure that the information entered by him is realistic, correct, non-misleading and in accordance with applicable laws, including the rights of others - e.g. copyright, intellectual property rights, licensing rights or other property rights, advertising rights or privacy rights.

• use this service only to communicate or receive additional details about a particular product from the site, without making references to other companies that promote the sale and purchase of goods;

• not provide or request, in any way or form, personal data (contact details, delivery or residence address, telephone numbers, email addresses, first and / or last names, etc.) or other information that may led to the disclosure of this personal data;

• not to publish information and / or details about the URLs (links) from other sites that develop the same or similar commercial activity as "Duality Genesis" Ltd.

• not to enter comments / questions / answers that contain materials of an advertising nature;

           When a Client reports that a comment / question or answer has inadequate content, this content is carefully reviewed by Duality Genesis Ltd. so that the latter can determine whether it violates the terms of use of the Site. The published texts, photos or videos are removed from the Site only after inspection by "Duality Genesis" Ltd.

In the event that Duality Genesis Ltd. finds a repeated violation of these terms of use, it reserves the right to limit the client's ability to post comments / questions and answers without having to justify it.

PROCESSING OF PERSONAL DATA
 
            According to the General Regulation on Data Protection (Regulation (EU) 2016/679 and the Bulgarian legislation "Duality Genesis" Ltd. is a Personal Data Administrator.
           Duality Genesis Ltd. adopts a Privacy Policy and a Cookie Policy, which any Client whose personal data is processed by Duality Genesis Ltd. or to whom cookies are applied, should accept after getting acquainted.
 
           The Client's personal data may be provided to the prosecutor's office, the police, judicial institutions or other state bodies, on the basis and within the framework of the legal provisions and as a result of an explicit request made by them.

CORRESPONDENCE BETWEEN SELLER AND CLIENT

The Seller and the Client agree that the following are accepted for contact between the parties:
          For the Seller "Duality Genesis" Ltd .:
 
            - by phone: +359) 876-117-757;
            - by email: info@ortezi.com;
            - by letter to the address: Plovdiv, 48 Yanko Sakazov Str
            - through the contact form on the Site;
          
          For the Buyer:
            - by the phone number indicated by him in the Order / Correspondence;
            - by e-mail specified by him in the Order / Correspondence;
            - by letter to the address indicated by him in the Order / Correspondence;

Notices and communications exchanged between the parties by e-mail shall be deemed to be in writing and the parties shall attach the same effect to a written document.

AUTHORITIES REGULATING THE ACTIVITY
 
The bodies regulating the activity of "Duality Genesis" Ltd. are the Commission for Consumer Protection / CPC / and the Commission for Personal Data Protection (CPDP), with the following coordinates:

Consumer Protection Commission
- website: www.kzp.bg;
- contact phone 0700 111 22
- e-mail: info@kzp.bg
- address: Sofia, Slaveykov Square, А4A, fl. 3, 4 and 6
 
Commission for Personal Data Protection
- website: www.cpdp.bg.
- contact phone 02 / 91-53-518
- e-mail: kzld@cpdp.bg
- address: Sofia, Prof. Tsvetan Lazarov ”№ 2